Privacy Policy

1. Who We Are

Image Design Solutions Ltd

Registered Office: 124 Eastgate, Deeping St James, Peterborough, Cambridgeshire, PE6 8RD

Email: enquiries@imagedesignsolutions.com

Telephone: +44 (0)797 977 8475

If you have any questions regarding this Privacy Policy or how we use your personal information, please contact us using the details above.

2. Information We Collect

Depending on how you use our website, we may collect the following information:

Information you provide
 

• Name

• Company name

• Email address

• Telephone number

• Project details

• Property or project location

• Any information submitted through our contact forms

• Newsletter subscription details
   

Information collected automatically

When you browse our website we may collect:
 

• IP address

• Browser type

• Device information

• Operating system

• Website pages visited

• Date and time of your visit

• Referring website

• General website usage statistics
   

This information helps us improve our website and user experience.

3. How We Use Your Information

We may use your information to:

• Respond to enquiries

• Prepare quotations

• Arrange consultations

• Deliver our services

• Manage projects

• Improve our website

• Send newsletters or marketing communications (only where you have consented)

• Comply with legal obligations

• Prevent fraud and improve website security
   

4. Lawful Basis for Processing

We process your personal information under one or more of the following lawful bases:
 

• Your consent

• Performance of a contract

• Legitimate business interests

• Compliance with legal obligations
   

5. Marketing Communications

If you subscribe to our newsletter or request marketing information, we may occasionally send you updates about our services, completed projects, promotions or company news.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We will never send unsolicited marketing where consent is required by law.

6. Cookies

Our website uses cookies to improve your browsing experience and to help us understand how visitors use our website.

Cookies may be used for:
 

• Website functionality

• Analytics

• Security

• Performance monitoring

• User preferences
   

Where required, we will ask for your consent before placing non-essential cookies on your device.

Please refer to our Cookie Policy for further information.

7. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary, including:
 

• Website hosting providers

• Email marketing providers

• IT support providers

• Professional advisers

• Payment providers

• Contractors or suppliers working on your project

• Legal or regulatory authorities where required by law
   

All third parties are required to process your information securely and only for legitimate business purposes.

8. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure or alteration.

While no online system can guarantee complete security, we continually review and improve our security measures.

9. Data Retention
We only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and tax requirements.

When information is no longer required, it will be securely deleted or anonymised.

10. Your Rights

Under UK data protection legislation you have the right to:
 

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your personal information

• Request restriction of processing

• Object to certain types of processing

• Request transfer of your information (where applicable)

• Withdraw consent where processing relies upon consent

• Lodge a complaint with the Information Commissioner's Office (ICO)

Further information is available at:
https://ico.org.uk

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to read their privacy policies before submitting any personal information.

12. Children's Privacy

Our website and services are not directed at children under the age of 13, and we do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised effective date.

14. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact:

Image Design Solutions Ltd

Email: enquiries@imagedesignsolutions.com

Telephone: +44 (0)797 977 8475

Registered Office: 124 Easgate, Deeping St James, Peterborough, Cambridgeshire PE6 8RD